SHIPPING AND DELIVERY

Please allow 3-5 business days for items to be processed and 7-10 business days to be delivered . Each product will have a description of its production time if its different than our standard processing and shipping time. For custom designs processing and shipping time varies by item & will be confirmed through your consultation email. All customs that aren't fully paid a month after deposit are subject to be resold. 

If your package has not arrived within 5-10 business days from the confirmed date of shipment, please email at hautecocoaxo@gmail.comHaute Cocoa will be happy to help you locate your order to ensure it is in route to you! 
 

 

POLICIES AT HAUTE COCOA

RETURN POLICY:

Haute Cocoa does not offer a refund policy. Exchanges are accepted upon items arriving damaged or for size changes. ITEMS ARE NOT ELIGIBLE FOR REFUND. STORE CREDIT WILL BE APPLIED FOR ALL RETURNS UNTIL EXCHANGE OPTION IS ELECTED.

EXCHANGE POLICY:

Haute Cocoa believes in making all exchanges as effortless as possible. The first step to beginning the exchange process is to email us at hautecocoaxo@gmail.com with your order and style number. From there we will advise you of what your exchange options are and instructions. If your original item is no longer in stock, you will be issued store credit. Haute Cocoa items are made from delicate materials and will normally experience "wear and tear" over time. Haute Cocoa holds a no warrant policy. Haute Cocoa reserves the right to refuse, repair or replace your style. 

Merchandise must remain unsoiled, unworn (visibly worn), unwashed and with tags still intact, including packaging. In accordance with health regulations, any item returned that has been worn, marked, soiled, washed, or damaged will not be accepted. For all exchanges within USA, items must be returned within 7 business days from the date of delivery. When the return for exchanges/store credit approved you will receive a new invoice with order details or a store credit code that does not expire. Haute Cocoa reserves the right to not cover any return shipping costs. The return cost challenge be incurred at your own expense.

 

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